Privacy Policy

Last Updated: October 2026

Regenerative Designs (ABN: 704 707 974 38) ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, store, use, and disclose personal and site-specific information across our website (regenerativedesigns.com.au), our digital onboarding tools, and our residential landscape architectural consultancy based on the Sunshine Coast, Queensland.

1. The Information We Collect

To evaluate, plan, and deliver residential landscape architectural master plans, we collect information that falls into two primary categories: personal details and property-specific data.

Personal & Identification Details

  • Full name, phone number, and email address.

  • Residential street address and property title indicators.

  • Communication records, meeting notes, and correspondence across all project stages.

Site & Lifestyle Information

  • Architectural floor plans, elevations, builder details, and property surveys.

  • Information provided within our Discovery Form and Design Program Questionnaire regarding household members, ages of children, pets, daily lifestyle patterns, accessibility needs, and entertainment habits.

  • On-site photographic logs, elevation measurements, solar studies, and aerial contour information collected during on-site diagnostic assessments.

  • Project budget ranges and investment parameters.

Technical & Web Analytics Data

  • Internet Protocol (IP) addresses, device types, operating systems, and browser types.

  • Website navigation metrics, click patterns, and referral sources collected via standard cookies on the Squarespace platform.

2. How We Collect Your Information

We collect information through direct interactions and technical platforms:

  • Direct Website Submissions: When you complete a contact enquiry or submit our Design Program Questionnaire.

  • Online Booking Calendars: When scheduling a Discovery Call, On-Site Consultation, or Design Presentation via our third-party scheduling portals (e.g., Zoho Bookings).

  • On-Site Assessments: When Justin Nigh conducts physical site walks, diagnostic evaluations, and photographic audits on your property.

  • Public & Council Registries: Desktop reviews using Queensland state mapping, local council planning overlays (e.g., Sunshine Coast Council or Noosa Shire Council GIS systems), and aerial satellite data.

  • Automated Technologies: Cookies and tracking technologies managed via Squarespace analytics when interacting with our digital channels.

3. Purposes of Collection, Use, and Disclosure

We collect and use your data strictly for legitimate architectural practice purposes:

  • Delivering professional services, including Site Inventory & Analysis, Functional Diagramming, Conceptual Plans, and technical Master Plans.

  • Administering client accounts, billing milestone payments, and issuing contractual agreements.

  • Coordinating with required secondary consultants (e.g., registered land surveyors, structural engineers, or soil testers) with your prior consent.

  • Facilitating the Contractor Tender Administration process (Option A) and on-site Design Oversight (Option B) by providing approved construction plans to licensed QBCC landscape contractors.

  • Complying with statutory requirements under Queensland and Australian law.

We do not sell, rent, license, or trade client data or property specifications to third-party marketing firms or data brokers.

4. Disclosure to Third Parties

To deliver our services, we may share information with trusted third-party service providers who assist our operations under strict confidentiality standards:

  • Software & Hosting Providers: Squarespace (website platform and hosting), Google Workspace (email and cloud document storage), and secure electronic signature services (e.g., Zoho Sign).

  • Construction & Trade Partners: Licensed structural landscape contractors, certifiers, and engineering consultants, strictly as authorized by you to obtain construction pricing or statutory permits.

  • Professional Advisors: Our accountants, legal representatives, and insurers where necessary for statutory governance.

  • Regulatory Bodies: Law enforcement or regulatory agencies where mandated by Australian Commonwealth or Queensland state law.

5. Data Security and Storage

We take all reasonable steps to safeguard your personal information and architectural assets from misuse, interference, loss, unauthorized access, modification, or disclosure.

  • All digital communications on our website occur via encrypted Transport Layer Security (TLS/SSL).

  • Electronic files, including CAD drawings, site surveys, and questionnaire data, are maintained in secured, access-restricted cloud storage environments protected by multi-factor authentication.

  • Physical field notes, survey records, and printed drawings are retained securely within our studio.

When personal information is no longer needed for design records, statutory accounting, or legal compliance, we securely destroy or permanently de-identify the records.

6. Cookies and Tracking Technologies

Our website uses cookies—small data files placed on your device—to ensure core platform functionality, manage user sessions, and analyse site performance.

You can configure your browser to decline cookies or alert you when a cookie is placed. However, disabling cookies may impact your ability to use interactive features, such as our integrated scheduling portals or embedded forms.

7. Intellectual Property & Photography

Unless explicitly agreed otherwise in writing:

  • Master plans, bubble diagrams, concepts, and technical schedules produced by Regenerative Designs remain the intellectual property of Justin Nigh and Regenerative Designs.

  • We reserve the right to produce photographic records of site progress and completed transformations for our professional portfolio, industry awards, and educational publications.

  • Portfolio images will never disclose house numbers, street names, personal names, or recognizable security features without written homeowner consent.

8. Access, Correction, and Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to any outdated, inaccurate, or incomplete information.

  • Deletion: Request the deletion of non-essential personal information, subject to statutory record-retention requirements under Australian taxation and commercial law.

To make an access or correction request, please submit your request in writing to the contact details listed below.

9. Inquiries and Complaints

If you have questions regarding this Privacy Policy, or believe that we have breached our obligations under the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact:

Justin Nigh

Principal Designer | Regenerative Designs

Sunshine Coast, Queensland, Australia

Email: design@regenerativedesigns.com.au

Phone: 0499 272 933

We take all privacy inquiries seriously and will investigate and respond to written complaints within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au or by calling 1300 363 992.